1. Introduction
new1bet ("we", "us", "our") is committed to protecting the privacy of all players, visitors, and users of the new1bet platform at new1bet.co. This Privacy Policy ("Policy") explains what personal data we collect, why we collect it, how we use and protect it, and what rights you have in respect of your personal data.
By registering an account with new1bet, accessing the platform, or otherwise using our services, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. If you do not agree with this Policy, please do not use the new1bet platform.
This Policy should be read together with new1bet's Terms & Conditions and Responsible Gaming Policy, both of which are incorporated by reference.
2. Data Controller
new1bet acts as the data controller in respect of the personal data collected through the new1bet platform. As data controller, new1bet determines the purposes and means by which personal data is processed. new1bet operates under an international gaming authority licence and is subject to the data protection obligations prescribed by that licensing framework.
For all privacy-related enquiries, requests, and complaints, you may contact new1bet's designated privacy contact at: [email protected]
3. Personal Data We Collect
new1bet collects personal data through several means: directly from you when you register or use the platform, automatically through your use of the platform, and from third parties where permitted. The categories of personal data we collect include:
- Registration Data: Full legal name, date of birth, email address, username, and password (stored in hashed form).
- Identity Verification (KYC) Data: Government-issued photo identification (Malaysian MyKad, Passport, or equivalent), proof of address (utility bills, bank statements), and where required, source of funds documentation. This data is collected to satisfy legal obligations under our gaming licence and anti-money laundering requirements.
- Financial Data: Payment method details, transaction records, deposit and withdrawal history, and wallet balances. Note that new1bet does not store full payment card numbers; payment processing is handled by certified payment service providers.
- Betting and Gaming Activity: Bet history, game session data, stakes, winnings, losses, and game preferences.
- Technical Data: IP address, device identifiers, browser type and version, operating system, screen resolution, time zone, and pages visited within the platform.
- Communications Data: Records of correspondence with new1bet support, live chat transcripts, and email communications.
- Responsible Gaming Data: Deposit limits, loss limits, self-exclusion periods, and related account settings you configure.
4. How We Use Your Personal Data
new1bet uses the personal data we collect for the following purposes:
- Account Administration: To create, manage, and maintain your new1bet account, verify your identity, and process deposits and withdrawals.
- Service Provision: To operate the new1bet platform, provide sportsbook, casino, slots, and lottery services, and process betting transactions.
- Legal Compliance: To comply with anti-money laundering (AML) regulations, Know Your Customer (KYC) obligations, and requirements imposed by new1bet's gaming licence, including mandatory record-keeping and reporting obligations.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, account misuse, and other illegal or unauthorised conduct on the platform.
- Responsible Gaming: To monitor player activity, identify patterns indicative of problem gambling, and deliver responsible gaming interventions where appropriate — including notifications, limit enforcements, and referrals to support resources.
- Customer Support: To respond to your enquiries, resolve disputes, and provide technical assistance.
- Platform Improvement: To analyse usage patterns, improve platform functionality and user experience, and develop new features based on aggregated, anonymised data.
- Marketing Communications: Where you have provided consent, to send promotional offers, bonuses, and relevant new1bet news. You may withdraw consent for marketing communications at any time.
5. Legal Basis for Processing
new1bet processes your personal data on the following legal bases:
- Performance of Contract: Processing necessary to provide the new1bet service and fulfil contractual obligations — including account management, payment processing, and bet settlement.
- Legal Obligation: Processing required by applicable law, including AML/KYC requirements mandated by new1bet's gaming licence, tax reporting obligations, and regulatory record-keeping.
- Legitimate Interests: Processing for fraud detection and prevention, platform security, and aggregate analytics — where new1bet's interests do not override your fundamental privacy rights.
- Consent: Marketing communications and optional analytics tracking, where you have given explicit, informed consent. Consent may be withdrawn at any time without affecting the lawfulness of processing carried out before withdrawal.
6. Sharing Your Personal Data
new1bet does not sell your personal data to any third party. We share personal data only in the following limited circumstances:
- Payment Service Providers: To process deposits and withdrawals via Touch n Go eWallet, Boost, GrabPay, FPX banking partners, USDT TRC20, and 7-Eleven Cliqq. These providers access only the data necessary to process your transaction and are contractually bound to handle it securely.
- Game Content Providers: To enable you to play games offered through new1bet, game providers (e.g., Pragmatic Play, PG Soft, Evolution Gaming) may receive session tokens, player identifiers, and stake data. These providers are certified and operate under their own applicable licensing frameworks.
- KYC and Identity Verification Partners: Third-party identity verification services may process your KYC documents to confirm your identity as required by our licensing obligations.
- Regulatory and Law Enforcement Authorities: Where required by applicable law, court order, or lawful regulatory direction, new1bet will disclose personal data to competent authorities. new1bet will, where permitted, notify you of such disclosures.
- Fraud Prevention Agencies: Where new1bet suspects fraud, money laundering, or other financial crime, relevant data may be shared with fraud prevention agencies and law enforcement bodies.
- Corporate Transactions: In the event of a merger, acquisition, or restructuring involving new1bet, personal data held may be transferred to the relevant successor entity, subject to the same privacy protections described in this Policy.
7. International Data Transfers
new1bet's servers and some of its service providers may be located outside of Malaysia. When your personal data is transferred internationally, new1bet implements appropriate safeguards to ensure that such transfers comply with applicable data protection standards. These safeguards include contractual clauses that impose equivalent data protection obligations on recipient parties.
By using the new1bet platform, you acknowledge and consent to the transfer of your personal data to servers and service providers located outside Malaysia, subject to the protections described in this section.
8. Data Retention
new1bet retains personal data for as long as necessary to fulfil the purposes for which it was collected, and for as long as required by applicable legal, regulatory, and licensing obligations. Specific retention periods include:
- Account Data: Retained for the duration of your account and for a minimum of five (5) years following permanent account closure, to satisfy AML, KYC, and gaming licence record-keeping requirements.
- Transaction and Betting Records: Retained for a minimum of five (5) years from the date of each transaction, consistent with financial record-keeping requirements under new1bet's gaming licence.
- Communications Records: Support and live chat transcripts retained for two (2) years from the date of the communication.
- Technical and Log Data: Retained for up to twelve (12) months for security, fraud detection, and platform improvement purposes.
Following the expiry of the applicable retention period, personal data is securely deleted or anonymised.
9. Security Measures
new1bet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and the new1bet platform.
- Password hashing using modern cryptographic algorithms; new1bet never stores passwords in plain text.
- Access controls that restrict employee and contractor access to personal data strictly to those with a need to know for legitimate business purposes.
- Regular security audits, penetration testing, and vulnerability assessments of the new1bet platform.
- Two-factor authentication (2FA) available to players as an additional account security measure.
- Intrusion detection systems and real-time monitoring for suspicious access patterns.
While new1bet takes all reasonable precautions, no internet transmission or electronic storage system is completely secure. In the event of a data breach that affects your rights and freedoms, new1bet will notify you and, where required by applicable law, relevant authorities, without undue delay.
10. Cookies & Tracking Technologies
new1bet uses cookies and similar tracking technologies to operate the platform, remember your preferences, maintain your session, and analyse platform usage. The categories of cookies we use are:
- Strictly Necessary Cookies: Required for the platform to function. These include session management, authentication, and security cookies. They cannot be disabled without affecting core functionality.
- Functional Cookies: Used to remember your preferences (e.g., language, display settings) to personalise your experience on new1bet.
- Analytics Cookies: Used to collect anonymised data about how players use the platform — pages visited, session duration, navigation paths — to help us improve new1bet. Analytics data is aggregated and does not identify individual users.
- Marketing Cookies: Used, with your consent, to deliver relevant promotions and offers within the new1bet platform.
You may manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect your experience on the new1bet platform. For more information on cookie management, consult your browser's help documentation.
11. Your Data Rights
Subject to applicable law and new1bet's legal obligations, you have the following rights in respect of your personal data held by new1bet:
- Right of Access: You may request a copy of the personal data new1bet holds about you.
- Right to Rectification: You may request correction of inaccurate or incomplete personal data.
- Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to overriding legal retention obligations.
- Right to Restriction: You may request that new1bet restrict processing of your personal data in certain circumstances — for example, while a dispute is being resolved.
- Right to Data Portability: Where processing is based on consent or contract and carried out by automated means, you may request a copy of your data in a structured, commonly used, machine-readable format.
- Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time without affecting the lawfulness of prior processing.
- Right to Object: You may object to processing based on legitimate interests, including for direct marketing purposes.
To exercise any of these rights, please contact new1bet at [email protected] with your request and sufficient information to verify your identity. new1bet will respond within a reasonable timeframe consistent with applicable law, and in any event within thirty (30) calendar days.
12. Children and Minors
The new1bet platform is strictly for adults aged 21 and above. new1bet does not knowingly collect personal data from individuals under the age of 21. Age verification is conducted as part of the mandatory KYC process at registration.
If new1bet becomes aware that it has inadvertently collected personal data from an individual under 21, such data will be deleted promptly and the associated account closed. If you believe a minor has registered on the new1bet platform, please contact us immediately at [email protected].
13. Third-Party Links
The new1bet platform may contain links to third-party websites or services. new1bet is not responsible for the privacy practices of any third-party website. This Policy applies solely to data collected by new1bet through the new1bet platform. We encourage you to review the privacy policies of any third-party sites you visit.
14. Updates to This Policy
new1bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable legal requirements. When material changes are made, new1bet will post the revised Policy on the platform and update the "Last updated" date at the top of this page. Where practicable, we will notify registered players via email or in-platform notification.
Your continued use of the new1bet platform following notification of any update constitutes acceptance of the revised Policy. If you do not accept the revised Policy, you must cease using the platform and may request account closure as described in the Terms & Conditions.
15. Contact Us
For any questions, concerns, or requests relating to this Privacy Policy or new1bet's data processing practices, please contact our privacy team:
- Email: [email protected]
- Live Chat: Available 24/7 via the new1bet platform after login.
new1bet aims to acknowledge all privacy-related requests within one (1) business day and resolve them within thirty (30) calendar days. For complex requests requiring additional verification or review, the resolution period may be extended, and you will be notified accordingly.