Gambling is entertainment — and new1bet is committed to keeping it that way. This page outlines the tools, policies, and resources we have in place to help every Malaysian player stay in control.
new1bet is strictly for players aged 21 and above. Age is verified through mandatory KYC before any withdrawal is processed.
new1bet's responsible gaming team can be reached 24/7 via live chat on the platform or by email at [email protected]. Self-exclusion, deposit limits, and account cooling-off tools are available immediately from your account settings — no waiting period, no questions asked.
Our Commitment
At new1bet, responsible gaming is not a checkbox — it's a core part of how we operate. We believe every Malaysian player deserves to enjoy football betting, casino games, slots, and lottery in a safe, controlled environment. When gambling stops being fun and starts causing harm, we want to be part of the solution.
new1bet operates under an international gaming authority licence, and responsible gaming obligations are a non-negotiable condition of that licence. We invest in player protection tools not because we're required to — but because we genuinely believe they make new1bet a better platform for everyone who uses it.
Problem gambling affects a small but significant proportion of gaming platform users. Research consistently shows that the earlier a player recognises warning signs and accesses support, the better the outcome. new1bet's responsible gaming tools are designed to make it easy — not difficult — to get help or take a break when you need one.
We take the following approach: transparency about the risks of gambling, strict enforcement of 21+ age restrictions, genuinely accessible player protection tools, no-pressure support for anyone who reaches out, and zero tolerance for the targeting of vulnerable players with promotional materials.
Is Gambling Affecting You?
Answer these questions honestly. If you answer "yes" to three or more, we strongly encourage you to use new1bet's self-exclusion tool or reach out to our support team:
Do you spend more time or money gambling than you originally intended?
Have you tried to cut down on your gambling but found it difficult?
Do you gamble to escape problems, stress, or negative emotions?
Have you borrowed money or sold items to fund gambling?
Has gambling caused arguments, financial difficulties, or neglected responsibilities?
Do you find yourself thinking about gambling when you're supposed to be focused on other things?
new1bet Player Protection Tools
All tools are built directly into your new1bet account. No forms, no delays — most take effect immediately.
Set a maximum amount you can deposit into your new1bet account per day, week, or month. Reductions apply immediately. Increases require a 7-day review period to protect against impulse decisions made during a session.
Cap the total amount you can lose within a defined period. Once your loss limit is reached, new1bet will prevent further betting until the period resets. This tool is especially useful for players on fixed entertainment budgets.
Set a maximum continuous session duration. new1bet will display on-screen reminders as you approach your limit and, if configured, log you out automatically when the limit is reached — helping prevent extended, unintentional play.
Temporarily or permanently exclude yourself from new1bet. Options range from 24 hours to permanent closure. Self-exclusion takes effect immediately. During the exclusion period, new1bet will not send marketing communications to your registered contact details.
Take a short break from new1bet without fully closing your account. Choose from 24 hours, 48 hours, 7 days, or 30 days. During a cooling-off period, you will not be able to log in or place bets on new1bet.
Opt out of all promotional emails, SMS, and in-platform bonus offers from new1bet at any time. Players who use responsible gaming tools are automatically removed from promotional targeting lists as a standard new1bet policy.
All tools are accessible from your Account Settings once logged in. Contact our support team at [email protected] if you need assistance activating any tool.
Warning Signs of Problem Gambling
Problem gambling can develop gradually. These are warning signs that new1bet encourages all players to be aware of — in themselves and in people they know:
Set a budget before you start. Never gamble to recover losses. Take regular breaks. Treat losses as the cost of entertainment, not a debt to be repaid.
new1bet's responsible gaming team is available 24/7. Reach out via live chat or email. All communications are confidential and handled with care.
How to Use new1bet's Protection Tools
Accessing new1bet's responsible gaming tools is simple. Here's how to find them after logging in:
Click your username or profile icon at the top right of the page to access account settings.
Find "Responsible Gaming" or "Player Protection" in the account settings menu. All tools are listed on a single screen.
Choose the protection tool you want — deposit limit, loss limit, self-exclusion, cooling-off, or session timer. Enter your preferred settings and confirm. Most tools take effect immediately.
If you need to activate a self-exclusion urgently or are unable to navigate the settings, contact new1bet support via live chat 24/7 or email [email protected]. We will action your request without delay.
Tips for Keeping Gambling Fun
The vast majority of new1bet players gamble responsibly and within their means. Here are the habits that keep gambling enjoyable over the long term:
new1bet's responsible gaming tools are free, immediate, and built for every Malaysian player. Set your limits before your next session — it takes under a minute and makes a real difference.
21+ only · For responsible adults · Gambling involves financial risk · If gambling is affecting your life, please seek help