new1bet Terms & Conditions

1. Acceptance of Terms

By accessing or using the new1bet website at new1bet.co, creating an account, or placing any bet or wager, you ("the Player", "you", "your") confirm that you have read, understood, and unconditionally agree to be bound by these Terms & Conditions ("Terms"), together with the new1bet Privacy Policy and Responsible Gaming Policy, each of which is incorporated herein by reference.

If you do not agree to these Terms in their entirety, you must immediately cease using the new1bet platform. new1bet reserves the right to modify these Terms at any time. Continued use of the platform following notification of amendments constitutes acceptance of the revised Terms.

2. Eligibility

To register and maintain an account with new1bet, you must satisfy all of the following conditions at all times:

• You are at least 21 years of age. new1bet enforces mandatory age verification as part of the account registration and KYC process. Providing false information about your age is a serious breach of these Terms and may constitute a criminal offence under applicable law.
• You are accessing the platform from a jurisdiction where online betting and gaming is not prohibited by the laws applicable to you. It is your sole responsibility to determine whether your use of new1bet is lawful in your jurisdiction.
• You are acting on your own behalf and not as an agent for any third party.
• You do not have an existing new1bet account that has been suspended or permanently closed for breach of these Terms.
• You are not a director, employee, officer, or contractor of new1bet, or a close family member of any such individual, unless new1bet has provided prior written consent for such participation.

new1bet reserves the right to request proof of age, identity, and address at any time. Failure to provide satisfactory documentation within a reasonable period will result in account suspension until verification is completed.

3. Account Registration

Each individual may register and hold only one active account on the new1bet platform. The creation of multiple accounts by a single individual ("multi-accounting") for any purpose — including bonus exploitation, circumvention of limits, or any other reason — is strictly prohibited and will result in all associated accounts being suspended and any balances forfeited.

When registering an account, you must provide accurate, current, and complete information. You must promptly update your account details if any information changes. new1bet accepts no liability for losses arising from inaccurate account information you have provided.

You are solely responsible for maintaining the security and confidentiality of your new1bet account login credentials, including your password and any two-factor authentication codes. You must not disclose your credentials to any third party. If you suspect unauthorised access to your account, you must notify new1bet immediately at [email protected].

new1bet operates a mandatory Know Your Customer ("KYC") process. All players are required to submit identity verification documents — including a government-issued photo identification (Malaysian MyKad, Passport, or equivalent) and, where required, proof of address — prior to processing any withdrawal. new1bet may request updated KYC documentation at any time.

4. Deposits & Withdrawals

new1bet accepts deposits via the following methods available to Malaysian players: Touch n Go eWallet, Boost, GrabPay, FPX bank transfer (Maybank, CIMB, Public Bank, and others), USDT TRC20, and 7-Eleven Cliqq. Supported methods are subject to change. The current list is displayed on the Cashier page within your new1bet account.

All deposits are credited in Malaysian Ringgit (MYR). Minimum deposit amounts vary by payment method and are displayed at the point of transaction. new1bet does not charge fees on standard deposits; however, your payment provider may impose its own transaction fees.

Withdrawal requests are processed exclusively to payment methods that have been used for deposit by the same account holder, or to a bank account in the verified name of the account holder. new1bet does not process withdrawals to third-party accounts or payment methods under a different name. This policy exists to prevent fraud and money laundering.

new1bet aims to process withdrawal requests within the following timeframes for fully verified accounts:

• E-wallets (Touch n Go, Boost, GrabPay): typically within minutes to a few hours.
• FPX / Bank Transfer: typically same business day, subject to banking hours.
• USDT TRC20: processed after standard blockchain confirmations.

new1bet reserves the right to carry out additional verification checks before processing any withdrawal. Withdrawal requests may be delayed or declined where there is a reasonable suspicion of fraud, money laundering, or violation of these Terms.

5. Betting Rules

All bets placed on new1bet are subject to the specific rules applicable to each product category: sportsbook, live casino, slots, and lottery. These product-specific rules are available within each relevant section of the platform and form part of these Terms.

The following general betting rules apply across all new1bet products:

• All bets are final once confirmed. new1bet does not accept requests to cancel or amend a bet after placement, except where explicitly permitted by product-specific rules (e.g., cash-out features where available).
• In the event of a technical error or systems failure that affects the integrity of a betting transaction, new1bet reserves the right to void affected bets and return stakes to the player's account.
• Bet limits — minimum and maximum stake — apply to all products and are displayed at the point of bet placement. new1bet may amend bet limits at any time without prior notice.
• Bets placed in manifest error (e.g., incorrect odds displayed due to a system error) may be voided by new1bet at its absolute discretion. new1bet will notify affected players of any such voidance.
• new1bet does not guarantee the continuous availability of any betting market. Markets may be suspended, postponed, or cancelled due to events outside new1bet's control.

6. Bonuses & Promotions

new1bet may offer bonuses, free bets, free spins, cashback, and other promotional incentives ("Promotions") from time to time. Each Promotion is subject to specific terms that will be published alongside the relevant offer. In the event of any conflict between a Promotion's specific terms and these general Terms, the Promotion's specific terms prevail in relation to that Promotion only.

The following general principles apply to all new1bet Promotions unless otherwise stated:

• Promotions are available to eligible players with real-money accounts who have completed KYC verification, unless explicitly stated otherwise.
• Bonus funds are subject to wagering requirements. Wagering requirements specify how many times the bonus amount (and, where applicable, the deposit amount) must be wagered before any derived winnings may be withdrawn. Specific wagering multiples are stated in each Promotion's terms.
• new1bet reserves the right to withdraw, modify, or cancel any Promotion at any time. Where reasonably practicable, advance notice will be provided.
• Abuse of Promotions — including but not limited to multi-accounting, use of automated betting systems, or systematic exploitation of bonus terms — will result in the forfeiture of all bonus funds and associated winnings, and may result in account suspension.
• Each Promotion is intended for personal, recreational use only. Participation through syndicated accounts or third-party coordination is prohibited.

7. Prohibited Conduct

The following activities are strictly prohibited on the new1bet platform. Breach of any prohibition in this section may result in immediate account suspension, forfeiture of balances, and reporting to relevant authorities:

• Registering more than one account or using an account registered in another person's name.
• Providing false, inaccurate, or misleading information at any point, including during registration, KYC, or in communications with new1bet support.
• Using software, robots, spiders, algorithms, or any automated systems to place bets, manipulate game outcomes, or access the platform in a manner not intended for human users.
• Engaging in or facilitating match-fixing, sports manipulation, or any activity that undermines the integrity of sporting competitions.
• Exploiting software bugs, glitches, or errors for financial gain. Any such exploitation must be reported to new1bet support immediately.
• Using the platform for money laundering, terrorist financing, or any other financial crime.
• Allowing a third party to access or use your account, or accessing or using another person's account.
• Engaging in chargebacks or reversals of legitimate deposits without prior agreement from new1bet.

8. Intellectual Property

All content on the new1bet platform — including but not limited to software, design, text, graphics, logos, icons, images, audio clips, data compilations, and the selection and arrangement thereof — is the property of new1bet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the new1bet platform for personal, non-commercial betting and gaming purposes only. This licence does not include any right to: sublicense, reproduce, distribute, publicly display, publicly perform, or create derivative works of any new1bet content; use data mining, scraping, or similar tools to extract content from the platform; or reverse-engineer any component of the new1bet platform.

9. Limitation of Liability

To the maximum extent permitted by applicable law, new1bet, its directors, officers, employees, agents, and licensors shall not be liable for any indirect, incidental, special, consequential, or punitive damages — including loss of profits, loss of data, or loss of goodwill — arising from your use of or inability to use the new1bet platform.

new1bet does not warrant that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform is provided on an "as is" and "as available" basis without warranties of any kind, express or implied, to the fullest extent permitted by law.

new1bet's total aggregate liability to any player for any claim arising out of or in connection with these Terms or the platform shall not exceed the total amount deposited by that player in the twelve (12) months immediately preceding the event giving rise to the claim.

10. Privacy

new1bet collects, processes, and stores personal data in accordance with its Privacy Policy, which forms part of these Terms. By using the new1bet platform, you consent to the collection and processing of your personal data as described in the Privacy Policy. Please review the Privacy Policy carefully to understand how your information is used and protected.

11. Responsible Gaming

new1bet is committed to promoting responsible gaming practices. The platform provides the following player protection tools, accessible from your account settings at all times:

• Deposit Limits: Set daily, weekly, or monthly deposit caps. Reductions take effect immediately; increases require a 7-day cooling-off period.
• Loss Limits: Cap the total amount you can lose within a defined period.
• Session Time Limits: Set a maximum session duration. The platform will notify you and, where set, log you out when the limit is reached.
• Self-Exclusion: Temporarily or permanently restrict access to your new1bet account. Exclusions take effect immediately and cannot be reversed during the exclusion period.

new1bet strictly enforces the minimum age of 21. If you believe you have a gambling problem, or if gambling is negatively affecting your life or the lives of people around you, please visit our Responsible Gaming page for support resources and helpline contacts.

12. Suspension & Termination

new1bet may suspend, restrict, or permanently close your account at any time and without prior notice if: (a) you breach any provision of these Terms; (b) new1bet suspects fraudulent, abusive, or illegal activity on your account; (c) new1bet is required to do so by applicable law or regulatory authority; or (d) new1bet determines that continued operation of your account poses an unacceptable risk to the integrity of the platform or to other players.

Upon account closure, any real-money balance remaining in your account (after deduction of any bonus funds subject to unsatisfied wagering requirements) will be refunded to you via your primary verified payment method, subject to completion of any outstanding verification requirements and provided no grounds for forfeiture exist.

You may close your account at any time by contacting new1bet support at [email protected]. Voluntary account closure does not entitle you to the return of any bonus funds that have not met the applicable wagering requirements.

13. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws applicable under new1bet's international gaming authority licence. Any dispute arising from or in connection with these Terms or your use of the new1bet platform shall first be referred to new1bet's internal disputes resolution process by contacting [email protected] with full details of the dispute.

new1bet aims to resolve all disputes within ten (10) business days of receiving a complete complaint. If a dispute cannot be resolved through the internal process, it may be escalated to the relevant dispute resolution body under new1bet's licensing framework. The outcome of the licensing authority's dispute resolution process shall be final and binding.

14. Amendments to These Terms

new1bet reserves the right to amend these Terms & Conditions at any time. Where changes are material, new1bet will provide reasonable notice by posting the updated Terms on the platform and, where practicable, notifying registered players via email or in-platform notification. The date of the most recent revision is stated at the top of this page.

It is your responsibility to review these Terms periodically. Your continued use of the new1bet platform following notification of any amendment constitutes your acceptance of the revised Terms. If you do not agree with any amendment, you must cease using the platform and may close your account as described in Section 12.

15. Contact Information

For any questions, concerns, or formal complaints relating to these Terms & Conditions, please contact new1bet's support team:

• Email: [email protected]
• Live Chat: Available 24/7 via the new1bet platform after login.

new1bet's support team operates 24 hours a day, 7 days a week, including Malaysian public holidays. We aim to acknowledge all formal complaints within one (1) business day and resolve them within ten (10) business days.